Scope and controller
RunSMS is operated by TIANXIAOPANG INC., located at 7105 11TH AVE, BROOKLYN, NY 11228. This policy applies when you visit RunSMS, create or use an account, add funds, purchase temporary or rental numbers, receive messages, or contact support. TIANXIAOPANG INC. is the controller of the information described here. Third-party websites and services have their own privacy practices.
Information we collect
We process account information such as your email address, password hash, account status, and authentication records; order information such as the selected service, assigned number, price, status, dates, and received messages; payment information such as amount, currency, payment status, processor reference, or blockchain transaction hash; technical and security information such as IP address, browser or device details, timestamps, cookies, and activity logs; and information you choose to send to support. RunSMS does not store complete payment-card details.
How we use information
We use this information to create and secure accounts, provide numbers and messages, process payments and account balance, handle orders and refunds, prevent fraud and abuse, troubleshoot and support users, maintain and improve the service, enforce our terms, and comply with valid legal obligations.
Service providers and disclosures
We disclose only the information needed to infrastructure, security, payment, blockchain-monitoring, and telephone-number or messaging providers that help deliver the service. An upstream number provider may receive the selected service and order details needed to supply a number and return messages. We may also disclose information when required by valid legal process or when reasonably necessary to protect users, RunSMS, or others. We do not sell personal information.
Cookies and security logs
RunSMS uses essential cookies and similar storage for sign-in, session security, preferences, and abuse prevention. Server and security logs may record network and request information to protect the service and investigate faults. Blocking essential cookies may prevent account features from working.
International processing
Our service providers and number suppliers may process information in countries other than your own. Their privacy laws may differ. We use reasonable contractual, organizational, and technical safeguards appropriate to the service and the information involved.
Retention
We keep account, order, message, payment, and security records for as long as reasonably needed to provide the service, protect accounts, prevent fraud, resolve disputes, enforce agreements, and meet accounting or legal duties. Retention periods vary by record type. Information may remain in protected backups for a limited period after deletion from active systems.
Your choices and requests
You may request access, correction, or deletion of your account information by emailing [email protected] from your registered email address. We may verify your identity and may retain records that are required for security, fraud prevention, transactions, disputes, or law. You can disable non-essential browser storage through browser settings, where available.
Security
We use reasonable administrative and technical safeguards, including access controls, encryption for sensitive credentials, and monitoring. No online system is completely secure. Keep your password confidential and contact us promptly if you believe your account has been compromised.
Age requirement
RunSMS is intended for adults aged 18 or older. We do not knowingly provide accounts to children. If you believe a minor has provided personal information, contact us so we can review and take appropriate action.
Policy changes and contact
We may update this policy when our service or legal obligations change. The revised date will appear on this page, and material changes may also be communicated through the service. Questions and privacy requests can be sent to [email protected] or mailed to TIANXIAOPANG INC., 7105 11TH AVE, BROOKLYN, NY 11228.