How refunds are issued
Unless applicable law requires another method, an eligible order refund is returned in USD-equivalent credit to the same RunSMS account balance used for the purchase. It is recorded in account history and is not sent back to a card, bank, or cryptocurrency wallet. Processing time inside the account may vary briefly while an order is reconciled.
Temporary-number orders
A temporary-number charge is returned to RunSMS balance when RunSMS or the upstream provider cannot create the order, when an active order is cancelled through an available cancellation action before a message is received, or when the order reaches its displayed waiting deadline without completing. Once the requested message has been received and the order is completed, the purchase is not refundable.
Incorrect selection or external rejection
Choose the correct service before purchasing. A refund is not guaranteed when the user selects the wrong service, submits the number to an unsupported destination, violates the destination service's rules, or the destination service rejects the number after the order has otherwise been supplied. If the order itself remains eligible for cancellation or timeout handling, the normal temporary-order rule still applies.
Rental-number orders
If a rental number is not successfully assigned, the reserved charge is released or returned to RunSMS balance. Once a rental number is successfully assigned, the order is final and non-refundable because upstream cost has been incurred. This applies even if the user does not use the number, the destination service rejects it, or an expected message does not arrive.
Extensions and renewals
An extension or renewal charge is returned to RunSMS balance if RunSMS cannot complete that purchase. A successfully completed extension or renewal is non-refundable. Availability is not guaranteed until the transaction succeeds.
Account funding
Funds credited to a RunSMS account are service balance and are generally non-withdrawable and non-refundable to the original payment method. Exceptions may be made when required by applicable law or when RunSMS confirms a duplicate charge or platform error. Cryptocurrency sent to the wrong address, wrong network, or in the wrong asset may be unrecoverable.
Duplicate or disputed payments
If you believe you were charged twice or your balance is incorrect, do not create another payment. Email [email protected] with your registered email, order or recharge ID, amount, date, and payment reference. Do not send card numbers, passwords, one-time codes, or private keys. A payment dispute or chargeback may temporarily restrict the related balance and account while it is investigated.
Abuse and mandatory rights
We may deny a discretionary refund where there is fraud, abuse, a violation of the Terms of Service, or an attempt to obtain both service and repayment. This policy does not limit any refund or consumer right that applicable law requires and does not affect correction of a confirmed RunSMS billing error.
Request review and operator
RunSMS is operated by TIANXIAOPANG INC., located at 7105 11TH AVE, BROOKLYN, NY 11228. For an order that appears to meet these rules but has not been credited, contact [email protected] from your registered email and include the order ID and relevant details. We review the order record, provider result, and wallet ledger before making a decision.