What to check when an expected message has not arrived

Check the active order

Confirm that the order is still within its waiting period and that the selected supported service matches the account flow that generated the message.

Review the status

Message delivery depends on the external sender and upstream network. If the provider did not successfully assign a number or the order meets the platform's documented failure conditions, RunSMS handles the reserved balance under the applicable rule.

Ask for help safely

When contacting support, include the order ID, approximate time, and a useful screenshot. Never send a password, one-time code, wallet private key, or other sensitive credential.